Frequently Asked Questions

Everything you need to know about your next journey.

When will my order ship?

Most orders are processed within 1 to 2 business days. Once your package leaves our warehouse, you will receive a tracking number via email to monitor its progress.

What is your return policy?

We offer a 30-day return window for unused items in their original packaging. Please note that a return shipping fee may be deducted from your refund unless the item is defective.

Do CALPAK products come with a warranty?

Yes, our luggage and travel accessories are covered by a limited warranty ranging from 1 to 2 years, protecting you against manufacturing defects in materials and workmanship.

Do you ship internationally?

Currently, we ship to the United States and select international territories. Shipping costs and delivery timelines vary depending on the destination and customs processing.

How do I clean and maintain my luggage?

For hardshell suitcases, we recommend using a soft cloth with warm water and mild soap. For fabric items, spot cleaning with a damp cloth is best to maintain the integrity of the material.

What payment methods do you accept?

We accept all major credit cards, PayPal, and flexible payment options like Afterpay and Klarna, allowing you to shop now and pay over time.